Refund policy

Right of Withdrawal

The User has the right to withdraw from the purchase without providing a reason within 30 days from the date on which the goods are received.

To exercise this right, the User must submit a return request through the return form on the Website or by email at sales@cpapeuropa.com.

Return Conditions

Returns are accepted only if the following conditions are met:

– the return request is submitted within 30 days of delivery;
– the goods are returned in their original condition, without signs of use, and in good commercial appearance;
– the goods are returned in their original packaging, with all labels and accessories included;
– all accompanying documents (invoice, receipt, warranty, etc., if provided) are included;
– the return has been approved in advance by Medsol.

Products sent back without prior approval may not be accepted or refunded.

Return Process

The User must send or return the goods without undue delay and no later than 14 days from the date the return request is submitted.

The User is responsible for arranging and covering the cost of return shipping.

Refunds

Medsol will refund all amounts received from the User within 14 days from the date the User notifies Medsol of the withdrawal, but not before the goods are returned or proof of return is provided.

Refunds are made using the same payment method used for the original transaction, unless otherwise agreed.

Original delivery costs are non-refundable. If the order qualified for free shipping, Medsol reserves the right to deduct the actual shipping cost from the refund.

Medsol is not required to reimburse additional delivery costs if the User has chosen a delivery method other than the standard option offered.

Return Costs and Charges

The User is responsible for all direct costs related to returning the goods, including courier charges.

For orders delivered outside the European Union, Medsol reserves the right to refuse acceptance of returns or refunds.

If a return is accepted for orders outside the European Union, the User is responsible for any export, import duties, customs charges, and any other costs associated with the return. These costs are non-refundable.

If an order is refused, not collected, cannot be delivered due to customer-related reasons (including failure to complete customs procedures), or is cancelled after dispatch but before delivery, it will be treated as a return. In such cases, all applicable shipping, return, handling, and any customs-related costs may be deducted from the refund.

Non-Returnable Items

The right of withdrawal does not apply in the following cases:

– products made to order or customized according to the User’s individual requirements;
– sterile, hygiene, or consumable products that are factory-sealed and have been opened after delivery, including but not limited to CPAP masks and mask parts.

Condition of Returned Goods

The User is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and proper functioning.

Contact

For return requests or questions, please contact:
sales@cpapeuropa.com