Shipping policy
Order Processing
Orders placed before 16:00 CET (4 PM) on working days (Monday to Friday, excluding public holidays) are processed and dispatched on the same day.
Orders placed after 16:00 CET (4 PM) or on non-working days are processed on the next business day.
Shipping Methods and Delivery Time
We offer shipping through courier partners such as DHL and other providers.
Available shipping options are displayed at checkout after the User provides delivery details. Shipping costs and estimated delivery times are shown before the order is completed.
Estimated delivery times (depending on the selected shipping method):
-
EU Express Delivery: 1–3 business days
-
EU Standard Delivery: 2–7 business days (excluding Malta)
-
Postal Service Delivery: 5–14 business days
-
Non-EU Delivery: 3–14 business days
Deliveries are made on working days between 09:00 and 18:00 CET.
Please note that smaller cities (with fewer than 2,000 inhabitants) may not be serviced daily by courier companies, which may result in an additional delay of up to one business day.
Delivery times are estimates and may vary depending on destination, courier availability, and external factors.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected delivery method.
Free standard shipping is available for all orders over 150 EUR within the European Union.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Customs, Duties, and Taxes
Medsol Ltd. is a company based in Bulgaria. All shipments within the European Union are free from customs duties.
For orders shipped outside the European Union, local taxes, customs duties, and import charges are not included in the product price and are the responsibility of the User.
Customers are responsible for complying with their local customs regulations regarding the import of medical equipment and for completing any required customs clearance procedures.
Delivery Issues
If an order is refused, not collected, cannot be delivered due to customer-related reasons (including failure to complete customs procedures), or is cancelled after dispatch but before delivery, it will be treated as a return. In such cases, all applicable shipping, return, handling, and any customs-related costs may be deducted from the refund.
Delays
While we aim to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, including courier delays, customs processing, or force majeure events.
Responsibility
The risk of loss or damage to the goods passes to the customer once the goods are delivered to them or to a person designated by them.
Contact
If you have any questions regarding shipping, please contact us at:
sales@cpapeuropa.com
