General Information

Payment Methods

At CPAPeuropa.com, your peace of mind is our top priority. We believe paying for your essential health equipment should be simple, secure, and flexible. Every transaction on our site is protected by state-of-the-art SSL encryption, ensuring your personal and payment details are always kept confidential.

Credit & Debit Cards (via Stripe)

The fast and easy way to pay. We accept Visa, Mastercard, and American Express. All payments are securely processed by Stripe, a world-leading and certified payment processor, meaning your card details are never stored on our servers.

Digital Wallets

  • PayPal: Pay quickly and securely using your account balance or linked cards.
  • ApplePay: Make secure payments in an instant with a single touch or glance on your Apple device.
  • Google Pay: Enjoy fast, one-click payments for a seamless checkout experience.

Modern Banking Solutions

  • Revolut Pay: A fast and modern way to pay directly.
  • iDEAL: One of the most popular and secure online payment methods in Europe.

Flexible Payments with Klarna

For ultimate flexibility, we’ve partnered with Klarna to offer you ‘Buy Now, Pay Later’ options. Manage your budget by spreading the cost of your purchase over time.

  • Pay in 3: Split your purchase into three equal, interest-free payments, made every 30 days.
  • Pay in 30 Days: Try your items first and pay the full amount up to 30 days later, with no interest.

Please note that Klarna is not available in all countries. If Klarna is supported in your country, the option will be visible at checkout.

Direct Bank Transfer

For those who prefer traditional banking. After placing your order, you will receive an email with payment instructions and our IBAN details. Please note your order will ship once the funds arrive.

Your Security is Our Guarantee

No matter which method you choose, you can shop with complete confidence. CPAPeuropa is committed to protecting your privacy and ensuring that every step of your purchasing journey is safe, secure, and straightforward.

Fast, Reliable Delivery Across Europe

We understand that getting your CPAP equipment promptly is essential. That’s why we partner with premium couriers like DHL, euShipments and PostOne to offer reliable and tracked shipping on every order.

  • Dispatch Time: Orders made until 3pm. in working days (Mon-Fri, besides official holidays) are to be processed and dispatched on the same day. The others are on the next business day.
  • EU Delivery: With Express Shipping, you receive your order on the next business day in almost all EU. Standard delivery within the EU usually takes 3-7 business days, depending on your location.
  • Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
  • Shipping Costs: We offer free shipping for orders over 150 EUR. Shipping fees are calculated at checkout based on the weight and destination of your order. We offer competitive rates to all EU countries.

All items are carefully packaged in our custom-designed boxes with our logo to ensure privacy and the safe arrival of your products.

Our Returns & Refunds Policy

Your satisfaction is important to us. We have a straightforward policy for returns and refunds, keeping in mind the hygienic nature of our products.

  • 30-Day Return Policy: You can return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original, factory-sealed packaging.
  • Hygienic Products: For health and hygiene reasons, we cannot accept returns on items that have been opened or used. This includes masks, cushions, tubing, and CPAP machines. We strongly recommend ensuring you have the correct size and model before opening the packaging.
  • Faulty Items: If you receive a product that is faulty or defective, please contact our customer service team immediately. We will arrange for a replacement or repair in accordance with the manufacturer’s warranty.
  • How to Initiate a Return: To start a return, please contact our customer support team with your order number and the reason for the return. We will provide you with all the necessary instructions.

Stay Informed with Our Notification System

Never miss an important update about your CPAP therapy or orders. Our smart notification system is designed to keep you in the loop and help you stay on top of your therapy needs.

  • Order Status Updates: Receive automatic email notifications when your order is confirmed, dispatched, and out for delivery.
  • Stock Alerts: Sign up to be notified when an out-of-stock item you’re interested in is available again.
  • Replacement Reminders: Get helpful reminders when it’s time to replace your supplies like masks, filters, or cushions to ensure your therapy remains effective and hygienic. You can manage these settings from your account dashboard.

We are committed to making your therapy management as effortless as possible.

Book Your Free Expert Consultation

Navigating the world of CPAP therapy can be challenging. Whether you are newly diagnosed or an experienced user looking for an upgrade, our team of specialists is here to help.

We offer a complimentary 15-minute consultation to provide personalized advice and answer all your questions. We can help with:

  • Choosing the right CPAP machine for your needs (CPAP, APAP, BiPAP).
  • Finding a comfortable and effective mask that fits your face and sleeping style.
  • Troubleshooting common therapy issues.
  • Understanding your therapy data and settings.

There is no obligation to purchase. Our goal is simply to empower you with the knowledge to make the best decisions for your health. Contact our support team today to schedule your free session.

Compliance Data Reports for Your Doctor

Compliance data is a crucial part of managing your sleep apnea therapy. Most modern CPAP machines record detailed information about your usage, such as hours of use, AHI (Apnea-Hypopnea Index), and mask leak rates.

This data is vital for your doctor to assess the effectiveness of your treatment. We make it easy to access these reports:

  • Data Retrieval: We can assist you in retrieving data from the SD card of your CPAP device.
  • Report Generation: Our team can process this data and generate a clear, comprehensive compliance report in PDF format.
  • Doctor-Ready: The report is formatted professionally, making it easy to share with your healthcare provider, insurance company, or for your own records.

If you need a compliance report from a device purchased from CPAPeuropa, please contact our support team for assistance.

Our Carefully Selected Product Range

At CPAPeuropa, we believe in quality over quantity. Instead of offering every product available, we carefully curate our catalog to include only the most reputable, effective, and reliable CPAP equipment from world-leading brands like ResMed, Philips Respironics, and Löwenstein Medical.

Our selection process is rigorous. We choose products based on:

  • Clinical Performance: The device must be proven to deliver effective and reliable therapy.
  • Build Quality & Durability: We select robust equipment built to last.
  • Patient Comfort: Features like quiet operation, humidification, and ergonomic mask design are prioritized.
  • Manufacturer Support: We only partner with brands that stand behind their products with excellent warranties and customer support.

When you shop with us, you can be confident that you are choosing from the best and most trusted equipment available on the market, personally vetted by our team of experts.